“Transfer History” means the record of your Wallet transactions, Transfers and purchases of Digital Content on our App.“Transfer” means the transfer of money through the Payment Service.“Service Provider” means a local bank, mobile network operator, or other third party service provider in a Destination Country which provides an account, cash pick-up, cash delivery, mobile wallet or similar services to a Recipient or an account for Digital Content.“Service Fee” means our fee (which may vary, for example depending on the destination of the Sender and the Recipient and the amount of the Transfer), which will be presented to you before paying for a Service.“Services” means the Payment Services and Digital Content Services.“Sender” means someone who uses the Services to send money or Digital Content.“Security Details” means the security credentials associated with your account with us, including your password and any other login information that we may choose to accept from time to time (including biometric information).“Recipient” means someone (including Business Recipients) who receives money or Digital Content into an account or by way of cash pick-up, mobile money or similar services, in each case provided by a Service Provider pursuant to a Payment Instruction or instruction to buy and send Digital Content sent through the Services.“Payment Services” means the remittance service (including the Wallet) enabling you to make Transfers.“Payment Method” means a valid method of payment (including but not limited to a debit card or the Wallet) used to fund a Payment Instruction, to load funds onto the Wallet or to pay for Digital Content.“Payment Instruction” means an instruction from you requesting us to make a Transfer either a) from your Wallet or b) by way of a one-off money transfer.“Inactivity Charge” means our fee for keeping funds in a Wallet that has not been used for over two (2) years.“Digital Content Services” means our service that allows you to buy Digital Content from us and send it to a Recipient.anything downloadable or that exists digitally such as airtime or online vouchers). “Digital Content” means data that is produced and supplied in digital form (e.g.“Destination Country” means the country in which the Recipient receives money or Digital Content through a Service. ![]() “ Business Recipient” means businesses, including but not limited to suppliers, educational institutions, utility providers, hospitals and associated healthcare facilities.“Business Day” means a Belgian business day, ending at 17:00 CET.“App” means the Taptap Send mobile application.In this Agreement we will refer to Taptap Send Belgium SA as “we” or “us” and we will refer to you, the user of the App and Services, as “you”. Please see the “Support” section of the App or the “Contact Us” section of our website for more details. The best way to contact us is by phone, email ( or Whatsapp. 0754.970.695 (RPM Brussels) in Belgium, with registered office at 31 Rue du Commerce, 1000 Bruxelles, Belgium, ( – registered with the National Bank of Belgium (“NBB”) as a payment institution in accordance with the law of 11 March 2018 regarding the status and supervision of e-money and payment institutions. We are a Belgian company registered under the BCE Nr. If you participate in any rewards programme you agree to be bound by any separate terms and conditions (for example, our Referral Program ). You can at any time, and at no cost, stop using the App by deleting it or ending the Agreement (see Section 10). Our Agreement applies whenever and however you access our services or other information. We may provide information and/or our services in other ways too, like through web pages. We provide our services to you through the App. This User Agreement, along with the Privacy Policy, eCommunications Policy and any other terms and conditions that apply to our services, form a legal agreement (the " Agreement") between:īy signing up for the services and using the App, you are accepting and agreeing to be bound by the Agreement. It also sets out other important things that you need to know. This is the User Agreement for the Taptap Send mobile application (the “ App”) and our services.
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